Douglas Scientific Service Plan and Warranty

Comprehensive Warranty

Douglas Scientific provides a comprehensive warranty for its instrumentation, software, and Array Tape®. For a period of one year from the date of shipment, we warrant that our products are free from defects in workmanship and materials, or failures in our software code. Learn more by viewing our Warranty Plan.

Download Warranty Plan

Quality Support Plans

Your satisfaction with Douglas Scientific instrumentation is paramount to us. This will largely be determined by the reliability, availability and performance of the system, especially during crucial screening cycles. We have developed Support Plans that strive to prevent failures, and yet deliver unprecedented response when service is needed. Learn more by viewing our Support Plan.

Douglas Scientific Service Plan Offerings

Comprehensive Plan

 
Ideal for customers who desire around the clock service. Enjoy the value of having a Certified Technician on staff and various discounts on upgrades and parts.

Premier Plan

 
Plan provides a strong blend of services and discounts for having a Certified Technician on your staff.

Time & Materials

Annual Contract
Offered for customers desiring simple Time and Materials service as needs arise. Under this plan, travel and labor rates are discounted as reflected below.

Time & Materials

No Contract
Offered for customers desiring simple Time and Materials service as needs arise. This plan does not provide discounts or loyalty incentives.

Contact us for pricing details