We pride ourselves on going above and beyond normal service standards for our clients. Rest assured, we will be there every step of the way ensuring our solutions exceed your expectations.
All standard purchases include a process review of your laboratory, chemistries, work flow and outcomes by our bioscience professionals.
Once your system is in place, leverage our expertise to propel you through the new learning curve. Our team will work with you to optimize the Array Tape solution for your processes and chemistries.
Collaborative Development Service
The Douglas Scientific team pushes the boundaries of what is possible with industrial engineering. Our expertise in motion and movement, modularity and inline dispensing means we can modify our flexible platform to suit your goals, processes and applications. Name the high throughput application, and we’ll put the power of Douglas Scientific innovation to work for you.
Your ongoing satisfaction with our products is paramount to us. We provide Support Plans that strive to prevent failures and deliver unprecedented response when service is needed.
Certified Service Technician Training
Many advanced users of the Array Tape™ Platform have participated in our Certified Technician Training, which provides exceptional hands-on education, conferring highly applicable knowledge and skills. Douglas Scientific offers the opportunity to earn a formal Certificate, recognizing their mastery of the knowledge and skills required to operate and maintain the Array Tape™ Platform with a high level of competency. If you are interested in receiving formal recognition of your skills while adding a line to your resume, contact our Service Department to schedule a Certified Technician Training session.